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Making Niagara the Accessible Destination of Choice

By Alison Langley, Niagara Falls Review
Thursday, November 27, 2014
Niagara Parks Commision

The Niagara Parks recently conducted an audit of all its attractions to ensure inclusion and accessibility for both visitors and staff.

“We take tremendous pride as an organization in welcoming visitors from throughout the world,” said NPC chairwoman Janice Thomson.

“Our goal is to ensure our operations are as inclusive as possible so that all those who visit Niagara Parks have an experience that is second to none.”

The NPC on Thursday released its annual progress report of its Multi-Year Accessibility Plan.

The plan outlines the agency’s commitment to improving accessibility for visitors and staff in areas of information and communication, employment and transportation.

“We are on the right track and more can and will be done as we move forward to the future,” Thomson said.

Accessibility improvements in 2014 included updating the agency’s websites to meet Web Content Accessibility Guidelines.

The design standard makes web content more accessible to people with disabilities.

Also, attraction information is available upon request in a variety of formats including braille, e-text, large print and audio.

Tony Baldinelli, the agency’s senior manager of communications and stakeholder relations, said the fully-accessible Wego transportation system accommodated 1,865 wheelchairs and 461 scooters between Aug. 2013 and Nov. 2014.

Work is underway to modify several Wego bus stops to improve accessibility as well as to improve signage.

Baldinelli said staff worked in concert with Hornblower Cruises to ensure the seamless delivery of accessibility services for visitors at the Grand View Marketplace and ticket booths.

Plans are also underway to develop new marketing and sales materials to promote NPC as an “accessible destination of choice” highlighting accessibility features of attractions, venues and transportation.

To view the Niagara Parks’ annual progress report of its Multi-Year Accessibility Plan, visit

To provide feedback on accessibility within the Niagara Parks:

The Niagara Parks Commission
Oak Hall Administrative Office P.O. Box 150, 7400 Portage Rd. South, Niagara Falls, Ont. L2E 6T2

905-371-0212 or 1-877-642-7275, ext. 5212
TTY Local: (905) 356-5672 TTY Toll Free: 1-855-356-5672

Reproduced from