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Ministry of Health’s Prescription for Change for Clients With Vision Loss

Media Release

Toronto Oct 1, 2014

Editors Note: In this era of the AODA, it should never have come to this but Congratulations Axel for a victory for the Disabled Community!

Ontario’s Ministry of Health and Long Term Care has agreed to implement a comprehensive plan to ensure timely access to critical pharmaceutical information for customers with vision loss. The plan forms part of a settlement of a human rights application launched by Oakville resident Axel Krueger.

Axel Krueger, whose need for more accessible prescription information prompted the new plan, welcomed the news. “This is a huge relief. I can now refer to medical information when I need it, avoiding errors and complications,” said Krueger.

The Human Rights Legal Support Centre negotiated a settlement that included:

  • The Ministry of Health and Long Term Care will develop a Trillium Drug Benefit Program policy on accessibility and accommodation
  • The policy will specifically reference options available to blind and visually impaired customers to receive information relating to their file in several different formats
  • The policy will include a complaint mechanism and be posted on the Trillium Benefit Program’s website.
  • Staff of the Trillium Drug Benefit Program and any third party operator will undergo training specifically in relation to accessibility needs of the blind and visually impaired.
  • Training will be mandatory for Trillium program call centre operators.

Ms. Dijana Simonovic, Krueger’s counsel from the Human Rights Legal Support Centre, commented “Mr. Krueger’s insistence on access to key medical information will benefit prescription users with vision loss across Ontario.”

The Human Rights Legal Support Centre offers free legal services to individuals throughout Ontario who have experienced discrimination contrary to Ontario’s Human Rights Code.


For more information:

Jennifer Ramsay, Human Rights Legal Support Centre 416-597-4958 or mobile 416-522-5931