Emma Van Weerden
October 19, 2011 11:20 AM
On Sept. 30, the Waterloo Region Record ran a story highlighting the fact that, within three months, every employee in Ontario must have received special training on providing customer service to people with disabilities. Judging from the various reactions to the story, it would seem that I am not the only one who missed the memo. However, as it turns out, this law is not a new one.