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New Disability Regulations Ill-Considered

Emma Van Weerden
October 19, 2011 11:20 AM

On Sept. 30, the Waterloo Region Record ran a story highlighting the fact that, within three months, every employee in Ontario must have received special training on providing customer service to people with disabilities. Judging from the various reactions to the story, it would seem that I am not the only one who missed the memo. However, as it turns out, this law is not a new one.

A Wait on Wait Times

Jeff Green
October 19, 2011

Hamilton’s disabled community will have an on-demand taxi service eventually. Right now, there is no clear picture on how that will look — and we won’t
find out for some time.

In July 2011, the province legislated taxi services should have fare and service level parity between disabled and able-bodied persons — including the same wait times. But the details on how much service would be provided and how that would be implemented have been left up to the municipalities.

Order hear: Culver’s Adds More Accessible Restaurant Drive-Thrus

10/17/11 – Alicia Kelso

Some Culver’s franchisees are taking a proactive approach in accommodating their guests with hearing impairments.

About 60 operators in the 440-unit chain have implemented Order Assist, a drive-thru system that makes it easier for those with hearing loss to place their orders.

It is expected all new company restaurants will include the system, according to Paul Pitas, director of public relations and communications at Culver’s.

Disability Awareness Consultants

Who We Are:

A team of carefully coached and experienced trainers, who all live with different disabilities. We have been working together, providing quality programs since 1995. Since we began our program, more than 20,000 people have benefited from our training services. We were the first organization to use trainers with disabilities, and we’re still the only organization that employs teams of presenters who are all disabled.

Another Fiasco at the Voting Polls

October 8, 2011

I was wrong.

Occasionally in the past I’ve thought I was wrong, but I was mistaken.

This was not one of those times.

I was wrong when I gave Elections Ontario the benefit of the doubt about the organization of the 2011 vote.

I even bought into its advertising and wrote of hope the process would be improved because “they have branded themselves as an organization that is on top of the issues.”


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