Anna Desmarais
Published on: February 17, 2016 | Last Updated: February 17, 2016 1:53 PM EST
Ottawa police announced Wednesday the creation of a text-to-911 service, facilitating 911 contact via cellphone for the deaf and hearing impaired.
Prior to the texting service, conversations would be typed out and sent to emergency responders through landline phones.
Now, when the hearing impaired call 911, responders will begin a texting session with them while being able to hear any noise at the scene.