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Recruitment Begins for Committee to Review the Customer Service Standard

November 1, 2012

The Ontario Government is looking for individuals who want to play a leadership role in improving accessibility for people with disabilities and help organizations meet the requirements of the Accessibility for Ontarians with Disabilities Act (AODA) and accessibility standards.

In response to recommendations made by Mr. Charles Beer in the first independent review of the Accessibility for Ontarians with Disabilities Act, the government is streamlining and strengthening the standards development process.

To do this, the role of the Accessibility Standards Advisory Council will be expanded to include the work of the standards development committee. This one body will advise the Minister on issues related to accessibility and will develop proposed accessibility standards and review existing ones.

The Council will be made up of a Chair, seven members from the disability community and six members from obligated sectors. This will allow the Council to provide the government with diverse and meaningful advice on how accessibility impacts the lives of all Ontarians, our businesses and economic prosperity.

Recruitment for new members will begin in October 2012 and the committee will be up and running in 2013. Individuals are encouraged to apply for membership on the Accessibility Standards Advisory Council through the Public Appointments Secretariat website. Members of the Council will be cross-appointed to the standards development committee responsible for reviewing the Customer Service Standard.

Improving our standards development and review process will help us get better value for money and improve our efficiency, transparency, accountability and civic engagement.

For more information about the AODA visit or to apply to the Council, visit the Public Appointments Secretariat website.

If you require further assistance, please contact or call the Service Ontario Contact Centre at 1-866-515-2025 (TTY Toll-Free: 1-800-268-7095)

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