Under the Customer Service Standards of the AODA, service providers must make their goods, services, and facilities accessible to customers with disabilities. Our last article outlined accessible features in retail stores. In this article, we cover how a store should include accessibility in its retail policy. In particular, we look at how a store can ensure that its policy shows its welcome for all customers.
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At the Senate, Federal Disability Minister Carla Qualtrough Answers Senators’ Questions on the Weak Bill C-81 (Proposed Accessible Canada Act) – Read the AODA Alliance’s Commentary on the Minister’s Key Answers
Accessibility for Ontarians with Disabilities Act Alliance Update United for a Barrier-Free Society for All People with Disabilities http://www.aodaalliance.org aodafeedback@gmail.com Twitter: @aodaalliance
April 23, 2019
SUMMARY
Here is a rare glimpse into how the Federal Government is thinking about the concerns that we and many others have expressed about the weak Bill C-81, the proposed Accessible Canada Act.
Including Accessible Retail Features in Your Stores
Under the Customer Service Standards of the AODA, service providers must make their goods, services, and facilities accessible to customers with disabilities. Since providers offer different kinds of services, this requirement applies differently to each kind of provider. This article will outline accessible customer service for retail stores. Accessible retail features help shoppers of all abilities buy what they need and want.
ONTARIO: A North Bay Beach is Going to Be Wheelchair Accessible This Summer
‘It means a lot of my friends are now going to be able to access our downtown lake, dip their toes in the water and enjoy the lake like everybody else’ says Linda Thomas-Ouellette
April 16
by: Linda Holmes
NORTH BAY – Every summer, people with mobility issues and parents with strollers struggle to push through the sand to get to the water’s edge at the North Bay waterfront.
Best Practices For Serving Customers with Print Disabilities
Under the Customer Service Standards of the AODA, organizations must serve customers with print disabilities. In our last article, we described what print disabilities are. We also discussed how different print disabilities impact what customers can read. In this article, we outline some best practices for serving customers with print disabilities.