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News Articles

News articles regarding the Accessibility for Ontarians with Disabilities Act (AODA)

Accessible Customer Service for Theatres

Under the Customer Service Standards of the AODA, service providers must make their goods, services, and facilities accessible to customers with disabilities. This article will outline accessible customer service for performance venues, such as movie and live theatres. Accessible theatres allow viewers of all abilities to enjoy performances of all kinds together.


Providing Accessible Retail Service

Under the Customer Service Standards of the AODA, service providers must make their goods, services, and facilities accessible to customers with disabilities. Our last article outlined how to include accessible policies in retail stores. In this article, we cover what staff can do to create an accessible retail service experience for customers. In particular, we look at how staff can find ways to make their premises welcoming to customers who need accessible features that a store or mall does not have yet.


Customers with Print Disabilities

Under the Customer Service Standards of the AODA, organizations must serve customers with print disabilities. In this article, we first describe what print disabilities are and then outline how providers can serve customers who have them.

Customers with Print Disabilities

What is a print disability?

A print disability impacts someone’s ability to read printed material. For instance, people with print disabilities may:


  • Be blind, visually impaired, or deafblind

Best Practices for Serving Customers with Assistive Devices

Under the Customer Service Standard of the AODA, service providers’ policies must state that they welcome customers using assistive devices. In our last article, we described different types of assistive devices. In this article, we offer some best practices for serving customers with assistive devices.

Best Practices for Serving Customers with Assistive Devices

Providers should speak to a customer with an assistive device directly instead of addressing a companion or support person.


Computer Accessibility in Customer Service

The Customer Service Standards of the AODA gives service providers guidelines on making their goods, services, and facilities accessible to customers with disabilities. Some of these services will involve computer accessibility. For instance, service providers need to make their websites accessible. They can do so by ensuring that their webpages are compatible with the hardware and software people use on their personal devices, such as computers or phones. In addition, some organizations, such as libraries, schools, restaurants, or retailers, may have computers or tablets with accessible hardware or software on-site for patrons to use. In this article, we describe some ways that customers with disabilities use technology.