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Providing Accessible Retail Service

Under the Customer Service Standards of the AODA, service providers must make their goods, services, and facilities accessible to customers with disabilities. Our last article outlined how to include accessible policies in retail stores. In this article, we cover what staff can do to create an accessible retail service experience for customers. In particular, we look at how staff can find ways to make their premises welcoming to customers who need accessible features that a store or mall does not have yet.


No More Excuses for Ignorance: N.W.T. Needs Accessibility Legislation

Therese Estacion became an amputee in 2016, and she’s found Yellowknife tricky to navigate Therese Estacion · for CBC News · Posted: Apr 23, 2019

The idea of creating barrier-free spaces was once novel to me. I was born able-bodied and had the privilege of entering into and out of spaces with little fuss or notice.


AODA Alliance’s Short Supplementary Brief to the Senate Focuses on the High Priority of Surgically Removing from Bill C-81 A Troubling Provision that Lets the Canadian Transportation Agency Pass Regulations that Cut Back on the Human Rights of Passengers with Disabilities

Accessibility for Ontarians with Disabilities Act Alliance Update United for a Barrier-Free Society for All People with Disabilities http://www.aodaalliance.org aodafeedback@gmail.com Twitter: @aodaalliance

April 24, 2019

SUMMARY


Including Accessibility in Your Retail Policy

Under the Customer Service Standards of the AODA, service providers must make their goods, services, and facilities accessible to customers with disabilities. Our last article outlined accessible features in retail stores. In this article, we cover how a store should include accessibility in its retail policy. In particular, we look at how a store can ensure that its policy shows its welcome for all customers.


At the Senate, Federal Disability Minister Carla Qualtrough Answers Senators’ Questions on the Weak Bill C-81 (Proposed Accessible Canada Act) – Read the AODA Alliance’s Commentary on the Minister’s Key Answers

Accessibility for Ontarians with Disabilities Act Alliance Update United for a Barrier-Free Society for All People with Disabilities http://www.aodaalliance.org aodafeedback@gmail.com Twitter: @aodaalliance

April 23, 2019

SUMMARY

Here is a rare glimpse into how the Federal Government is thinking about the concerns that we and many others have expressed about the weak Bill C-81, the proposed Accessible Canada Act.