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Read or Watch What the AODA Alliance Said to the Senate’s Standing Committee on Social Affairs on April 11, 2019 About the Need to Strengthen the Weak Bill C-81, the Proposed Accessible Canada Act

Accessibility for Ontarians with Disabilities Act Alliance Update United for a Barrier-Free Society for All People with Disabilities http://www.aodaalliance.org aodafeedback@gmail.com Twitter: @aodaalliance

April 15, 2019

SUMMARY

Here’s a chance to read or watch exactly what AODA Alliance Chair David Lepofsky said in our April 11, 2019 evidence presented to the Senate’s Standing Committee on Social Affairs on the need to strengthen the weak Bill C-81, the proposed Accessible Canada Act. See the text below (about 14 pages).

Read or Watch What the AODA Alliance Said to the Senate’s Standing Committee on Social Affairs on April 11, 2019 About the Need to Strengthen the Weak Bill C-81, the Proposed Accessible Canada Act. Read full article.

Customers with Print Disabilities

Under the Customer Service Standards of the AODA, organizations must serve customers with print disabilities. In this article, we first describe what print disabilities are and then outline how providers can serve customers who have them.

Customers with Print Disabilities

What is a print disability?

A print disability impacts someone’s ability to read printed material. For instance, people with print disabilities may:

Customers with Print Disabilities. Read full article.

  • Be blind, visually impaired, or deafblind

Providing Accessible Customer Service in Person

Under the Customer Service Standards of the AODA, service providers must make their goods, services, and facilities accessible to customers with disabilities. Many of these guidelines focus on accessible customer service in person. For instance, providers must:

Providing Accessible Customer Service in Person. Read full article.

Best Practices for Serving Customers with Invisible Disabilities

Under the Customer Service Standards of the AODA, service providers must make their goods, services, and facilities accessible to customers with invisible disabilities. In our last article, we described some invisible disabilities. In this article, we outline some best practices for serving customers with invisible disabilities.

Best Practices for Serving Customers with Invisible Disabilities. Read full article.

Customers with Invisible Disabilities

Under the Customer Service Standards of the AODA, service providers must make their goods, services, and facilities accessible to customers with disabilities. The term “disability” often brings to mind visible disabilities. In other words, providers can tell that a customer has a disability if they use an assistive device or a service animal. However, many people with disabilities do not use assistive devices or service animals. Instead, their disabilities are invisible. Nonetheless, providers must offer accessible service to customers with invisible disabilities. In this article, we describe some invisible disabilities and outline how providers must serve customers who have them.

Customers with Invisible Disabilities. Read full article.

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