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Accessible Information in Customer Service

Under the Customer Service Standards of the AODA, providers must make documentation about their accessibility available to customers with disabilities upon request. This part of the Standards applies to all public sector organizations, and private sector organizations with twenty or more workers. These service providers must offer accessible information in customer service.

Accessible Information in Customer Service

Service providers need to create written versions of their customer service policies. They must outline their procedures on how they will:

Accessible Information in Customer Service. Read full article.

AODA Alliance Submits A Short Brief to the Senate of Canada, Calling for Amendments to Strengthen the Weak Bill C-81, the Proposed “Accessible Canada Act”

Accessibility for Ontarians with Disabilities Act Alliance Update United for a Barrier-Free Society for All People with Disabilities http://www.aodaalliance.org aodafeedback@gmail.com Twitter: @aodaalliance

March 29, 2019

SUMMARY

The Senate of Canada is about to embark on public hearings on Bill C-81, the proposed Accessible Canada Act. We want the Senate to strengthen this weak bill. The AODA Alliance has applied to make a presentation at those hearings, and has submitted a 6-page brief to the Senate. We set that brief out below.

AODA Alliance Submits A Short Brief to the Senate of Canada, Calling for Amendments to Strengthen the Weak Bill C-81, the Proposed “Accessible Canada Act”. Read full article.

Best Practices for Serving Customers with Assistive Devices

Under the Customer Service Standard of the AODA, service providers’ policies must state that they welcome customers using assistive devices. In our last article, we described different types of assistive devices. In this article, we offer some best practices for serving customers with assistive devices.

Best Practices for Serving Customers with Assistive Devices

Providers should speak to a customer with an assistive device directly instead of addressing a companion or support person.

Best Practices for Serving Customers with Assistive Devices. Read full article.

NTEC Awards Business Champions Who Strive for Inclusivity, Accessibility

Hiring the disabled is not only the right choice ethically speaking its the smart choice, says Mike Bradley, long-time Mayor of Sarnia-Lambton
by Cathy Pelletier

NTEC Awards Business Champions Who Strive for Inclusivity, Accessibility. Read full article.

Welcoming Customers with Assistive Devices

Under the Customer Service Standard of the AODA, service providers’ policies must state that they welcome customers using assistive devices. In this article, we describe what a few assistive devices are.

Assistive Devices

Wheelchairs

A wheelchair is one of the most well-known symbols of accessibility worldwide. Some people use manual wheelchairs which they wheel with their arms. Other people steer power wheelchairs that have batteries and motors. In addition to the wheelchairs people use every day, there are also wheelchairs for specific activities, such as:

Welcoming Customers with Assistive Devices. Read full article.