The Customer Service Standards of the AODA gives service providers guidelines on making their goods, services, and facilities accessible to customers with disabilities. Some of these services will involve computer accessibility. For instance, service providers need to make their websites accessible. They can do so by ensuring that their webpages are compatible with the hardware and software people use on their personal devices, such as computers or phones. In addition, some organizations, such as libraries, schools, restaurants, or retailers, may have computers or tablets with accessible hardware or software on-site for patrons to use. In this article, we describe some ways that customers with disabilities use technology.
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Funding for Customer Service Accessibility in Ontario
The Customer Service Standards of the AODA give service providers guidelines on making their goods, services, and facilities accessible to customers with disabilities. Some of the standards’ regulations involve accessible building features or equipment. For instance, providers must train workers to use any devices or equipment the provider may have that help customers with disabilities access goods and services. Likewise, providers must notify the public when services that customers with disabilities rely on are temporarily unavailable. Therefore, this article will look at different types of funding for customer service accessibility.
Must Condos Making Renovations Implement Accessibility Measures?
by: Graeme Macpherson | March 20, 2019
Staying on top of accessibility issues can be a challenging task. There are many factors to juggle and many important rights to balance against one another. On top of all of this are the obvious financial and logistical concerns that can accompany making a building accessible.
One worry that some corporations may have is, if they implement some sort of accessibility device or modification to one section of the building, must they then do this everywhere?
Online Customer Service Accessibility
The Customer Service Standards of the AODA gives service providers guidelines on how to start making their goods, services, and facilities accessible to customers with disabilities. While some guidelines in the Standard apply to service in-person, other guidelines apply to both in-person and remote service. Moreover, one of the most popular kinds of remote service takes place online. More and more organizations now give customers the option to do business over the Internet. Consequently, a provider’s website can be as important as its storefront. However, many organizations’ websites are not accessible for customers with disabilities. Providers can expand their consumer market and gain loyal customers when they ensure online customer service accessibility.
Providing Accessible Remote Customer Service
The Customer Service Standard of the AODA gives service providers guidelines on how to start making their goods, services, and facilities accessible to customers with disabilities. Some of these guidelines focus on service in-person. For instance, organizations must serve customers who visit with their service animals or support persons. However, organizations also provide accessible remote customer service. For instance, providers may serve customers by phone, by email, or through contact forms on their websites. Many guidelines in the Customer Service Standard apply to both in-person and remote service. For example, whether service providers deal with customers on-site or at a distance, they must: