AODA: Inappropriate Words Can Bite – the Customer Service Standard

Author: Suzanne Cohen Share
Posted on Wednesday, May 25th, 2011 at 09:30

The Accessibility Standard for Customer Service Regulation obligates Ontario businesses and their employees to communicate with persons with disabilities in a manner that takes into account the person’s disability. Employers must train employees to interact and communicate with people that have various types of disabilities. Training should also cover appropriate terminology.

A Setback for Disability Rights

By Linda Saxon, The Windsor Star May 27, 2011 3:11 AM   

I am not writing as the Essex County Accessibility Advisory Committee chair, but as an individual with a disability.

I was very disappointed with Essex County Council’s May 18 decision to not support Essex County Accessibility Advisory Committee’s resolution regarding
the Association of the Municipalities of Ontario’s position on the draft Integrated Accessibility Regulation.

OC Transpo Formalizes its Accessible Customer Service Policy

News Posted by steve on May 18, 2011
Summary: Today, The Transit Commission received OC Transpo’s Accessible Customer Service Policy.

 Today, The Transit Commission received OC Transpo’s Accessible Customer Service Policy. This policy formalizes practices in place for several years in Transit Services, and helps strengthen the procedures and training related to improving accessibility and enhancing customer service to all residents,
including persons with disabilities.

Sarnia City Council and Mayor Distance Themselves From Association of Municipalities of Ontario’s Call for the Proposed Provincial Accessibility Regulation to be Weakened – Get Your Municipality to do the Same!

May 17, 2011


We are delighted that on the recommendation of Sarnia’s Accessibility Advisory Committee, the City of Sarnia and its mayor have both publicly distanced themselves from the call by the Association of Municipalities of Ontario (AMO) to weaken the proposed Integrated Accessibility Regulation which the McGuinty Government is now finalizing. We urge other Ontario municipalities to do the same!

Attend the Toronto Transit Commission’s May 19, 2011 Public Forum on Barriers to Accessibility in Public Transit

May 13, 2011


We encourage those in the Toronto area to attend the Toronto Transit Commission’s fourth annual public forum on barriers to accessibility on the TTC. It will be held on Thursday, May 19, 2011 from 7 to 9:30 pm. Details are set out below in TTC’s announcement of this event.

The City of Hamilton Offers Disabled Golfers a Chance to Play With Unique Cart

By Brent Long (May 2011)

The City of Hamilton’s two public golf courses have a terrific solution for would-be golfers with a physical challenge or disability who wish they could
still play golf.

Chedoke Civic Golf Club and King’s Forest Golf Club, a top-100 course in Canada, are looking to expand their single rider electric car program for 2011.

Accessibility Standards Prioritize Safety

Earliest Compliance Deadlines Set for January 2012

By Barbara Carss
April 27, 2011

Building owners and employers face a couple of imminent deadlines for complying with the Accessibility for Ontarians with Disabilities Act (AODA) even though most requirements for the private sector will be phased in over a longer period. This could also entail some guesswork for building owners who will
need to provide public safety information since the guidelines for accessible signage are in a separate regulation that isn’t yet publicly available.

Legislation Will Enforce Disability-Friendly Service

Published On Sat May 7 2011
Amy Dempsey/Toronto Star

Bijayj Shrestha, 45, hopes to see businesses make many improvements in customer service once the first stage of the Accessibility for Ontarian’s with Disabilities Act legislation is enforced in January, 2012. Shrestha, who is deaf, is seen here at The Annex HodgePodge on Dupont St. with counter attendant Sarah Delany.

At AODA Alliance’s Request, Elections Ontario Extends Deadline to June 3, 2011 to Give Feedback on Accessibility of Proposed October 2011 Election’s Polling Station Locations

May 6, 2011


At the request of the AODA Alliance, Elections Ontario has extended the deadline to June 3, 2011 for giving your feedback on the accessibility of the locations that Elections Ontario proposes to use for polling stations in the October 2011 general election. See details below.

Is Your Polling Station at Today’s Federal Election Accessible – If Not, Make Sure Elections Ontario Doesn’t Use the Same Site for Voting in the October 2011 Ontario Election

May 2, 2011

Today’s federal election is an important time to think about the accessibility of this October’s upcoming Ontario general election. When you go to vote in the federal election today, check if your polling station has any barriers to accessibility for voters with disabilities. If it does, then make sure Elections Ontario doesn’t use the same location for this fall’s Ontario general election.