All posts by Lisa Kovac

Attitudinal disability barriers happen when non-disabled people do not understand how disabilities affect people’s lives. These misunderstandings can lead to false assumptions about what people with disabilities can do, want, or need. Businesses do not create attitudinal barriers purposely. Instead, barriers happen because businesses are unaware of how or why someone with a disability would access their services. In other words, attitudinal barriers happen because of stereotypes or lack of awareness.

Disability and Attitudinal Barriers. Read full article.

In Part 1 of this article, we explored how businesses can remove organizational disability barriers. For the most part, this process involves making changes to policies, practices, and procedures. Here, we will consider how businesses should be preventing organizational barriers in the first place.

Preventing Organizational Barriers. Read full article.

In our last article, we explored how organizational barriers limit access for people with various disabilities. In this article, we will consider how businesses can prevent or remove organizational barriers barriers. Preventing and removing organizational barriers makes businesses welcoming to people of all abilities.

Preventing and Removing Organizational Barriers. Read full article.

Organizational barriers occur when policies, practices, or procedures give people with disabilities fewer opportunities than non-disabled people. Businesses do not create these barriers purposely. Instead, barriers happen because businesses have not thought about how a customer or client with a disability would access their services.

Disability and Organizational Barriers. Read full article.

Under the general requirements of the AODA, all public sector organizations must make new self-service kiosks accessible. Moreover, private sector organizations should also take accessibility into account when they design, procure, or acquire new kiosks. Accessible self-service kiosks allow organizations to serve more customers.

What are accessible self-service kiosks?

Self-service kiosks are electronic terminals that users can interact with. Customers or clients can use them to access products or services without staff assistance. For instance, people now use self-service kiosks to:

Accessible Self-Service Kiosks. Read full article.

• Check out at stores
• Order food at restaurants
• Buy tickets at theatres
• Check in at airports
• Print ID cards in government offices
• Withdraw money from bank accounts