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All posts by Lisa Kovac

Creating a More Robust Customer Service Standards in Healthcare

Currently, the AODA does not have a healthcare standard. A committee is making recommendations about what a healthcare standard should include. In the meantime, however, there are still AODA requirements for healthcare providers to follow. The Customer Service Standards have regulations that apply to healthcare providers. When providers follow these requirements, they make healthcare services more accessible to patients, workers, and visitors with disabilities. Customer service standards in healthcare apply to service in:


Some ION Stations are Unsafe and Inaccessible, Accessibility Consultant Says

Region has ‘a long list’ of suggested improvements for ION network Alexandra Burza · CBC News · Posted: Jul 21, 2019

Four LRT trains were set aside for members of the public to ride on before the service officially launched. Dozens of people attended the opening ceremony for a chance to ride on the LRT.

The ION light rail trains have been getting riders to Fairview Park Mall for a month now – sort of.


Join in Our New “Dial Doug” Campaign! — A Grassroots Blitz, Unveiled Today, to Get the Doug Ford Government to Make Ontario Open for Over 1.9 Million Ontarians with Disabilities

Accessibility for Ontarians with Disabilities Act Alliance Update United for a Barrier-Free Society for All People with Disabilities http://www.aodaalliance.org aodafeedback@gmail.com Twitter: @aodaalliance

Twitter: #DialDoug

July 24, 2019

Please help our new grassroots blitz, unveiled today! We want the Doug Ford Government to come up with a plan to make Ontario accessible to over 1.9 million Ontarians who have any kind of disability. It just takes you a few minutes to help, from home, or anywhere.


Accessible Healthcare: Access Helps Everyone

Currently, the AODA does not have a healthcare standard. A committee is making recommendations about what a healthcare standard should include. In the meantime, however, there are still AODA requirements for healthcare providers to follow. The Design of Public Spaces Standard and the Ontario Building Code both have regulations that apply to healthcare providers. When providers follow these requirements, they make healthcare spaces more accessible to patients, workers, and visitors with disabilities. Accessible healthcare spaces can include:


AODA Requirements for Healthcare Providers

Currently, the AODA only has five standards that organizations must follow to become more accessible to Ontarians with disabilities. Committees are in the process of developing more standards to prevent or remove accessibility barriers that current standards do not address. One of the standards that does not exist yet is a healthcare standard. A committee has been created to make recommendations about what a healthcare standard should include. In the meantime, however, there are still AODA requirements for healthcare providers to follow.