Under the Customer Service Standards of the AODA, service providers must make their goods, services, and facilities accessible to customers with disabilities. Our last article outlined accessible features in libraries. In this article, we cover what staff can do to create an accessible library service experience for patrons. In particular, we look at how staff can find ways to make their premises welcoming to patrons who need accessible features that a library does not have yet.
All posts by Lisa Kovac
An Important Victory – The Trudeau Government Announced Yesterday that It will Vote in the House of Commons to Ratify All the Senate’s Amendments to Bill C-81, the Proposed Accessible Canada Act
Accessibility for Ontarians with Disabilities Act Alliance Update United for a Barrier-Free Society for All People with Disabilities http://www.aodaalliance.org aodafeedback@gmail.com Twitter: @aodaalliance
May 23, 2019
Yesterday, May 22, 2019, the Federal Government announced by email and Twitter that it will vote to approve all the amendments to Bill C-81, the proposed Accessible Canada Act, that the Senate passed earlier this month. The debate in the House of Commons on these amendments is expected to begin next week according to the Federal Government. Next week also happens to be National accessibility Week in Canada.
Library Accessibility Features
Under the Customer Service Standards of the AODA, service providers must make their goods, services, and facilities accessible to customers with disabilities. This article will outline some of the features that can make libraries accessible. Library accessibility features allow people of all abilities to enjoy reading and create community together.
Give Blind LRT Riders Enough Time to Prepare, Advocates Urge
City says familiarization session will be booked once LRT handover date is confirmed Matthew Kupfer · CBC News · Posted: May 19, 2019
Lorne Neufeldt is worried he and his guide dog Herbie could end up in dangerous situations on Ottawa’s new light rail line if the city doesn’t give accessibility experts enough time to assess the system.
How to Provide Accessible Restaurant Service
Under the Customer Service Standards of the AODA, service providers must make their goods, services, and facilities accessible to customers with disabilities. Our last article outlined how restaurants can make menus and other written information accessible. In this article, we cover best practices for accessible restaurant service. In particular, we look at how hosts and servers can find ways to make their premises welcoming to diners who need accessible features that a restaurant does not have yet.