Under the Customer Service Standards of the AODA, service providers must make their goods, services, and facilities accessible to customers with disabilities. Since providers offer different kinds of services, this requirement applies differently to each kind of provider. This article will outline accessible customer service for retail stores. Accessible retail features help shoppers of all abilities buy what they need and want.
All posts by Lisa Kovac
ONTARIO: A North Bay Beach is Going to Be Wheelchair Accessible This Summer
‘It means a lot of my friends are now going to be able to access our downtown lake, dip their toes in the water and enjoy the lake like everybody else’ says Linda Thomas-Ouellette
April 16
by: Linda Holmes
NORTH BAY – Every summer, people with mobility issues and parents with strollers struggle to push through the sand to get to the water’s edge at the North Bay waterfront.
Best Practices For Serving Customers with Print Disabilities
Under the Customer Service Standards of the AODA, organizations must serve customers with print disabilities. In our last article, we described what print disabilities are. We also discussed how different print disabilities impact what customers can read. In this article, we outline some best practices for serving customers with print disabilities.
Read or Watch What the AODA Alliance Said to the Senate’s Standing Committee on Social Affairs on April 11, 2019 About the Need to Strengthen the Weak Bill C-81, the Proposed Accessible Canada Act
Accessibility for Ontarians with Disabilities Act Alliance Update United for a Barrier-Free Society for All People with Disabilities http://www.aodaalliance.org aodafeedback@gmail.com Twitter: @aodaalliance
April 15, 2019
SUMMARY
Here’s a chance to read or watch exactly what AODA Alliance Chair David Lepofsky said in our April 11, 2019 evidence presented to the Senate’s Standing Committee on Social Affairs on the need to strengthen the weak Bill C-81, the proposed Accessible Canada Act. See the text below (about 14 pages).
Customers with Print Disabilities
Under the Customer Service Standards of the AODA, organizations must serve customers with print disabilities. In this article, we first describe what print disabilities are and then outline how providers can serve customers who have them.
Customers with Print Disabilities
What is a print disability?
A print disability impacts someone’s ability to read printed material. For instance, people with print disabilities may:
- Be blind, visually impaired, or deafblind