An employment rate below 25 per cent. An average income below the poverty line. Getting a good job can be tough for people with developmental disabilities. But for workers like Julie Timmermans, full economic citizenship is about more than just money. By Kevin Spurgaitis – Published on April 2, 2019
All posts by Lisa Kovac
Understanding Communication Devices
Under the Customer Service Standard of the AODA, service providers must communicate with customers in ways that take their disabilities into account. For instance, some customers will need information in alternative formats, such as Braille, large print, or accessible websites. Likewise, some customers will need to use communication supports, such as American Sign language (ASL) interpretation, speechreading, or captioning. In addition, providers must serve customers who use communication devices. In this article, we describe a few different types of communication devices.
Breaking Barriers: Accessibility at Home a Costly Process
Blair Crawford
Updated: March 30, 2019
Its just a few centimetres high, but the sill of the sliding glass door that leads to the back deck of her Barrhaven home is a mountain to Jennifer Glanz.
Its little, but I cant get over it, said Glanz, who has multiple sclerosis and uses a wheelchair. Glanz and her husband, Eli, have already installed a $4,000 electric lift in their garage so that Jennifer can get out of the house, and recently completed a renovation to make their bathroom barrier free.
Accessible Information in Customer Service
Under the Customer Service Standards of the AODA, providers must make documentation about their accessibility available to customers with disabilities upon request. This part of the Standards applies to all public sector organizations, and private sector organizations with twenty or more workers. These service providers must offer accessible information in customer service.
Accessible Information in Customer Service
Service providers need to create written versions of their customer service policies. They must outline their procedures on how they will:
AODA Alliance Submits A Short Brief to the Senate of Canada, Calling for Amendments to Strengthen the Weak Bill C-81, the Proposed “Accessible Canada Act”
Accessibility for Ontarians with Disabilities Act Alliance Update United for a Barrier-Free Society for All People with Disabilities http://www.aodaalliance.org aodafeedback@gmail.com Twitter: @aodaalliance
March 29, 2019
SUMMARY
The Senate of Canada is about to embark on public hearings on Bill C-81, the proposed Accessible Canada Act. We want the Senate to strengthen this weak bill. The AODA Alliance has applied to make a presentation at those hearings, and has submitted a 6-page brief to the Senate. We set that brief out below.