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All posts by Lisa Kovac

How a Little Wooden Ramp Reshaped An Ontario City

Kenora’s downtown wasn’t accessible for people with physical disabilities. But thanks to municipal effort and some help from a Toronto-based non-profit, its streets are changing Published on Mar 12, 2019
by Glyn Bowerman

The Toronto-based StopGap Foundation, founded in 2011, distributes custom-made ramps that make businesses more accessible.

How a Little Wooden Ramp Reshaped An Ontario City. Read full article.

Customer Service Venue Accessibility

The Customer Service Standard of the AODA gives service providers venue accessibility guidelines to help them make their goods, services, and facilities accessible to customers with disabilities. The Standard mandates that providers must:

Customer Service Venue Accessibility. Read full article.

AODA Customer Service Training

Under the Customer Service Standard of the AODA, service providers must give workers and volunteers AODA customer service training. AODA customer service training teaches workers how to provide goods and services to customers with disabilities. The requirement to train workers applies to all organizations in Ontario with one or more employees.

AODA Customer Service Training

Who Needs Training?

People who must receive training include:

AODA Customer Service Training. Read full article.

  • Workers
  • Volunteers
  • Agents

Review of Ontario Accessibility Finds Province is Failing Disabled Residents

Michelle McQuigge
Toronto
The Canadian Press
Published March 8, 2019

A scathing review of Ontario’s implementation of an accessibility law authored by former lieutenant-governor David Onley, seen arriving for his last day in office in Toronto in 2014, issues a withering indictment of nearly all aspects of the law.

Review of Ontario Accessibility Finds Province is Failing Disabled Residents. Read full article.

Ground-Breaking Report by Former Ontario Lieutenant Governor David Onley, Tabled in the Legislature Yesterday, Blasts Poor Provincial Government Implementation and Enforcement of Ontario’s 2005 Disabilities Act and Calls for Major Reforms to Tackle Persisting Barriers Impeding 1.9 Million Ontarians with Disabilities

ACCESSIBILITY FOR ONTARIANS WITH DISABILITIES ACT ALLIANCE
NEWS RELEASE – FOR IMMEDIATE RELEASE

Ground-Breaking Report by Former Ontario Lieutenant Governor David Onley, Tabled in the Legislature Yesterday, Blasts Poor Provincial Government Implementation and Enforcement of Ontario’s 2005 Disabilities Act and Calls for Major Reforms to Tackle Persisting Barriers Impeding 1.9 Million Ontarians with Disabilities. Read full article.

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