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News articles regarding the Accessibility for Ontarians with Disabilities Act (AODA)

Customer Care Standard is now Law but Still Lacks Teeth

By Geof Collis
January 2, 2010

In case you don’t already know, the Accessibility for Ontarians with Disabilities Act (AODA) Customer Care Standard became law on January 1st, 2010.

Now those living with disabilities in Ontario woke up to a much more accessible Province. Or did they?


New Rules Aim to Help Ontarians with Disabilities

Last Updated: Friday, January 1, 2010 | 11:52 PM ET
CBC News

A new law took effect Friday in Ontario regulating how public bodies provide customer service to people with disabilities, part of a broader push to have the province be completely accessible by 2025.

But the new standards, which will eventually apply to the private sector as well, fall short of the changes that people with disabilities need to eliminate barriers in their day-to-day lives, several advocates said.


Cobourg Customer-Service Policy Targets Accessibility

Posted By CECILIA NASMITH, NORTHUMBERLAND TODAY
December 17, 2009

COBOURG — Cobourg council has adopted the accessible customer-service policy that was endorsed by its accessibility advisory committee.


Customer Service Standard Key to Inclusiveness

By Anjum Nayyar, posted Tuesday, December 8, 2009

As part of the university’s obligations under the Accessibility for Ontarians with Disabilities Act (AODA), the Division of Human Resources and Equity has launched the information-sharing portion of the newly legislated customer service standard to all faculty and staff.


Ongoing Issues with Downtown Audible Signals

December 2, 2009 – by Carli Whitwell

Marcia Cummings and Mike Yale have been pushing for a compromise on the continuously running audible signals that help visually impaired people cross Main Street, but to no avail.