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AODA Resources

Resources on issues of accessibility and the Accessibility for Ontarians with Disabilities Act (AODA)

Accessible Information and Communication Standards in Ontario and Manitoba

Many separate accessibility standards development processes exist in Canada. Ontario, Manitoba, and Nova Scotia all have laws that mandate creation of provincial accessibility standards. In addition, the Accessible Canada Act mandates accessibility standards that apply to organizations under federal jurisdiction. However, the government of Canada intends to coordinate federal and provincial accessibility laws. Moreover, the third review of the AODA recommends that the Ontario government should support this aim by aligning its accessibility law, the AODA, with the laws of other provinces and the country. If the governments work together to make these laws more similar, the AODA standards development process may change to align with laws in other places across the country. In this article, we will explore accessible information and communication standards in Ontario and Manitoba.


Accessible Customer Service for Public Events in Ontario and Manitoba

The Customer service Standards under the AODA and the Accessible Customer service Standard under the Accessibility for Manitobans Act both require organizations to make service accessible to customers with disabilities. Moreover, both standards require many of the same processes and practices to ensure accessibility. However, there are many important differences between the standards. The third review of the AODA recommends that the Ontario government should coordinate with other provinces and the federal government to ensure that accessibility laws are consistent across Canada. Therefore, requirements in the AODA may one day change to align with mandates under the Accessibility for Manitobans Act. In this article, we will explore accessible customer service for public events in Ontario and Manitoba.


Accessible Customer Service Training in Ontario and Manitoba

The Customer service Standards under the AODA and the Accessible Customer service Standard under the Accessibility for Manitobans Act both require organizations to make service accessible to customers with disabilities. Moreover, both standards require many of the same processes and practices to ensure accessibility. However, there are many important differences between the standards. The third review of the AODA recommends that the Ontario government should coordinate with other provinces and the federal government to ensure that accessibility laws are consistent across Canada. Therefore, requirements in the AODA may one day change to align with mandates under the Accessibility for Manitobans Act. In this article, we will explore accessible customer service training in Ontario and Manitoba.


Accessible Customer Service Feedback Processes in Ontario and Manitoba

The Customer service Standards under the AODA and the Accessible Customer service Standard under the Accessibility for Manitobans Act both require organizations to make service accessible to customers with disabilities. Moreover, both standards require many of the same processes and practices to ensure accessibility. However, there are many important differences between the standards. The third review of the AODA recommends that the Ontario government should coordinate with other provinces and the federal government to ensure that accessibility laws are consistent across Canada. Therefore, requirements in the AODA may one day change to align with mandates under the Accessibility for Manitobans Act. In this article, we will explore accessible customer service feedback processes in Ontario and Manitoba.


Veterans with Disabilities

Today is Remembrance Day! Remembrance Day, celebrated on November 11th every year, honours the sacrifice of soldiers who have fought to protect Canada. Canadians pause in a moment of silence at 11:00 A.M. to remember the men and women who have served, and continue to serve Canada in times of war. In this moment of silence, people often remember soldiers who have sacrificed their lives for their country. In addition to these brave men and women, we should spend some moments remembering veterans with disabilities.