Under the Customer Service Standard of the AODA, service providers’ policies must state that they welcome service animals. Here we outline service animal laws that service providers must follow.
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Communicating with Customers with Disabilities
Under the Customer Service Standard of the AODA, service providers’ accessibility policies must outline how providers will communicate with customers who have disabilities. Communicating with customers with disabilities involves knowing that people sometimes give, understand, and receive information in different ways. Providers can start by making any written or multi-media information available using accessible formats or communication supports. Examples of this information include:
- Signs
- Advertisements
- Websites
- Menus
Accessible Customer Service Policies in Ontario
Under the Customer Service Standard of the AODA, service providers must create, implement, and maintain accessible customer service policies. These policies must outline how providers will serve customers with disabilities in accessible ways. Moreover, private businesses with fifty or more workers and all public sector organizations must put their policies in writing. Furthermore, they must give copies of their accessible customer service policies to any people who ask for them, and make the public aware that these copies are available upon request.
What is the Customer Service Standard?
The customer service standard under the AODA outlines requirements for service providers to make their goods, services, and facilities accessible for customers or patrons with disabilities.
What is the Customer Service Standard?
Accessibility Barriers
The Customer Service Standard mandates that service providers must find ways to break down barriers that prevent customers with disabilities from accessing the services they need. Barriers may be due to:
- Physical obstacles
- Technology
Accessible Public Spaces in Ontario
Under the Design of Public Spaces Standard of the AODA, organizations must make new and redeveloped public spaces accessible. Accessible public spaces include:
- Outdoor paths, such as sidewalks
- Parking spaces
- Outdoor playgrounds
- Routes to beaches
- Outdoor trails
- Fixed waiting areas, fixed queuing guides, and service counters
- Outdoor public eating areas