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AODA: Inappropriate Words Can Bite – the Customer Service Standard

Author: Suzanne Cohen Share
Posted on Wednesday, May 25th, 2011 at 09:30

The Accessibility Standard for Customer Service Regulation obligates Ontario businesses and their employees to communicate with persons with disabilities in a manner that takes into account the person’s disability. Employers must train employees to interact and communicate with people that have various types of disabilities. Training should also cover appropriate terminology.

A Setback for Disability Rights

By Linda Saxon, The Windsor Star May 27, 2011 3:11 AM   

I am not writing as the Essex County Accessibility Advisory Committee chair, but as an individual with a disability.

I was very disappointed with Essex County Council’s May 18 decision to not support Essex County Accessibility Advisory Committee’s resolution regarding
the Association of the Municipalities of Ontario’s position on the draft Integrated Accessibility Regulation.

OC Transpo Formalizes its Accessible Customer Service Policy

News Posted by steve on May 18, 2011
Summary: Today, The Transit Commission received OC Transpo’s Accessible Customer Service Policy.

 Today, The Transit Commission received OC Transpo’s Accessible Customer Service Policy. This policy formalizes practices in place for several years in Transit Services, and helps strengthen the procedures and training related to improving accessibility and enhancing customer service to all residents,
including persons with disabilities.

Sarnia City Council and Mayor Distance Themselves From Association of Municipalities of Ontario’s Call for the Proposed Provincial Accessibility Regulation to be Weakened – Get Your Municipality to do the Same!

May 17, 2011


We are delighted that on the recommendation of Sarnia’s Accessibility Advisory Committee, the City of Sarnia and its mayor have both publicly distanced themselves from the call by the Association of Municipalities of Ontario (AMO) to weaken the proposed Integrated Accessibility Regulation which the McGuinty Government is now finalizing. We urge other Ontario municipalities to do the same!

Attend the Toronto Transit Commission’s May 19, 2011 Public Forum on Barriers to Accessibility in Public Transit

May 13, 2011


We encourage those in the Toronto area to attend the Toronto Transit Commission’s fourth annual public forum on barriers to accessibility on the TTC. It will be held on Thursday, May 19, 2011 from 7 to 9:30 pm. Details are set out below in TTC’s announcement of this event.


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