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All posts by Greg Thomson

AODA Customer Service Training After the COVID-19 Pandemic

As the COVID-19 pandemic progresses, we cheer ourselves by thinking of future socializing in-person. We also think about returning to work or activities we love. These hopes help us through the challenges of physical distancing. Moreover, these challenges show us that we can be more flexible or more creative than we thought we could. For instance, retail stores and other organizations have adapted to physical distancing requirements during the pandemic. Many of these adaptations are also practices that make customer service more accessible for customers with disabilities. In the post-COVID-19 future, more people may recognize the value of adapting service to meet customers’ diverse needs. For example, more service providers may offer high-quality AODA customer service training after the COVID-19 pandemic.


Customer Service After the COVID-19 Pandemic

As the COVID-19 pandemic progresses, we cheer ourselves by thinking of future socializing in-person. We also think about returning to work or activities we love. These hopes help us through the challenges of physical distancing. Moreover, these challenges show us that we can be more flexible or more creative than we thought we could. For instance, retail stores and other organizations have adapted to physical distancing requirements during the pandemic. Many of these adaptations are also practices that make customer service more accessible for customers with disabilities. In the post-COVID-19 future, more people may recognize the value of adapting service to meet customers’ diverse needs. Consequently, more service providers may offer accessible customer service after the COVID-19 pandemic.


AODA Training for Transportation Workers After the COVID-19 Pandemic

As the COVID-19 pandemic progresses, we cheer ourselves by thinking of future socializing in-person. We also think about returning to work or activities we love. These hopes help us through the challenges of physical distancing. Moreover, these challenges show us that we can be more flexible or more creative than we thought we could. For instance, transportation providers have adapted to new ways of serving the public during the pandemic. In the post-COVID-19 future, more transportation providers may recognize the value of adapting their vehicles and services to meet citizens’ diverse needs. For example, more transit providers may offer high-quality AODA training for transportation workers after the COVID-19 pandemic.


Accessible Public Transportation After the COVID-19 Pandemic

As the COVID-19 pandemic progresses, we cheer ourselves by thinking of future socializing in-person. We also think about returning to work or activities we love. These hopes help us through the challenges of physical distancing. Moreover, these challenges show us that we can be more flexible or more creative than we thought we could. For instance, transportation providers have adapted to new ways of serving the public during the pandemic. In the post-COVID-19 future, more transportation providers may recognize the value of adapting their vehicles and services to meet citizens’ diverse needs. Consequently, more service providers may offer accessible public transportation after the COVID-19 pandemic.


Library Accessibility After the COVID-19 Pandemic

As the COVID-19 pandemic progresses, we cheer ourselves by thinking of future socializing in-person. We also think about returning to work or activities we love. These hopes help us through the challenges of physical distancing. Moreover, these challenges show us that we can be more flexible or more creative than we thought we could. For instance, organizations, from media outlets to stores, have adapted to new ways of providing information during the pandemic. Many of these adaptations are also practices that make information more accessible for viewers with disabilities. More information is being offered online, in accessible formats, or with communication supports. In the post-COVID-19 future, more people may recognize the value of adapting information to meet citizens’ diverse needs. Consequently, cities and towns may want to improve their library accessibility after the COVID-19 pandemic.