The customer service standard under the AODA outlines requirements for service providers to make their goods, services, and facilities accessible for customers or patrons with disabilities.
The Customer Service Standard mandates that service providers must find ways to break down barriers that prevent customers with disabilities from accessing the services they need. Barriers may be due to:
Under the Design of Public Spaces Standard of the AODA, organizations must make new and redeveloped public spaces accessible. Accessible public spaces include:
Executive director Mark Mindorff said eligibility requirements and service area are behind the rise News Feb 12, 2019
by Natalie Paddon The Hamilton Spectator
Mayor Fred Eisenberger wants to see city staff compare the cost of DARTS to accessible transit services in other municipalities.
The request followed a presentation by the DARTS’ CEO and executive director at Monday’s general issues committee meeting where he said the budget and demand for the door-to-door transportation service continue to rise.
Under the Design of Public Spaces Standard of the AODA, cities and other organizations building or redeveloping outdoor public use eating areas must make those areas accessible to visitors with disabilities. Rules for accessible outdoor public use eating areas apply to private organizations with fifty or more workers and to all public sector organizations.
Accessibility for Ontarians with Disabilities Act Alliance Update United for a Barrier-Free Society for All People with Disabilities http://www.aodaalliance.org aodafeedback@gmail.com Twitter: @aodaalliance
February 11, 2019
SUMMARY
The February 9, 2019 Toronto Star includes a column by veteran Star columnist Martin Regg Cohn, set out below, that reports on David Onley’s great frustration with the accessibility barriers he continues to face. On January 31, 2019, Mr. Onley submitted his final report on his Government-appointed Independent Review of the implementation and enforcement of the Accessibility for Ontarians with Disabilities Act.
