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resources on issues of accessibility and the ontarians with disabilities act aoda

New AODA Accessibility Standards – Design of Public Spaces in the Built Environment

Posted December 22, 2012

The Ministry of Community and Social Services amended Ontario Regulation 191/11, the Integrated Accessibility Standards (IAS) under the Accessibility for Ontarians with Disabilities Act (AODA,) to include new standards governing the design of public spaces in the built environment.


AODA Enforcement: Where is it?

Geof Collis
October 26, 2012

Have you been affected by an Accessibility issue that is not being addressed under the Accessibility for Ontarians with Disabilities Act (AODA).?

The Government should have appointed Inspectors under the Act by now to enforce the Law:

New Integrated Accessibility Standard Regulation(IASR) Guide

It has taken a while but the Guide for the Integrated Accessibility Standard Regulation (IASR) is now available on the website.

The Government’s version spanned some 80 odd pages with many errors and differing list structures, but it is finally ready in 1 single accessible page and can be found in the side menu of the website or go directly there by visiting

Public Meeting on Metrolinx’s Accessibility Initiatives

You are invited to share your ideas with us on how Metrolinx and its operating divisions, GO Transit, PRESTO and Air Rail Link, can make it easier for people with disabilities to travel around our region.


McGuinty Government Belatedly Releases Guide to Implementing the Integrated Accessibility Standard for Accessible Transportation, Employment and Information and Communication ­ but Needs to Properly and Widely Publicize It!

August 13, 2012


Several days ago, evidently without proper publicity, the McGuinty Government quietly posted on the internet two important free resources to help public
and private sector organizations work towards becoming accessible to persons with disabilities. These resources give guidance on how to comply with the accessibility requirements in the Integrated Accessibility Regulation that the McGuinty Government enacted 14 months ago, in June 2011, under the Accessibility for Ontarians with Disabilities Act. The Integrated Accessibility Regulation sets out specific accessibility requirements in the areas of transportation, employment, and information and communication. These do not supersede the often-stronger accessibility requirements in the Ontario Human Rights Code.

Accommodating Bipolar Disorder in the Workplace, Part I: Disclosure and Stigma

Published January 28, 2012 | By Daniel Bader, Ph.D.

Bipolar disorder, as well as being a mental illness, is also a disability. It is protected in the United States under the Americans With Disabilities Act, while in Canada it is protected under provincial Human Rights Acts. Employers are not only obliged to ignore bipolar disorder when considering hiring decisions, but they are obliged to provide what are called “reasonable accommodations” for people with bipolar disorder. In other words, they are obliged to take up to moderately difficult, active steps in order to ensure that people with bipolar disorder are able to perform their jobs.

Providing Emergency and Public Safety Information for People With Disabilities Guide

Public safety information can help keep people safe when an emergency happens. Ontario’s Accessibility Standard for Information and Communications can help you do that by making your emergency and public safety information accessible to people with disabilities. This guide will help you.

Accessibility Standard for Information and Communications

Tip Sheet: Helping Employees With Disabilities Stay Safe

Posted December 19, 2011

As an employer, you want to keep your employees safe. Ontario’s Accessibility Standard for Employment can help you do that.

Technology Helps Hearing Impaired Stay in ‘Loop’

CBC News
Posted: Oct 26, 2011 3:50 PM ET

A new technology called “hearing loop” helps block out ambient noise for those who have hearing aids. (Matt Dunham/Associated Press)

Advocates for the hearing impaired are hoping a technology that drastically reduces background noise for the hearing impaired will find a home in public
spaces across Canada.

Order hear: Culver’s Adds More Accessible Restaurant Drive-Thrus

10/17/11 – Alicia Kelso

Some Culver’s franchisees are taking a proactive approach in accommodating their guests with hearing impairments.

About 60 operators in the 440-unit chain have implemented Order Assist, a drive-thru system that makes it easier for those with hearing loss to place their orders.

It is expected all new company restaurants will include the system, according to Paul Pitas, director of public relations and communications at Culver’s.

Top 5 Web Accessibility Pitfalls

Editors Note: Even more discussion against Essential Accessibility and other programs like it.

The most recent software release that sparked the W3C email discussions is called Essential Accessibility,
a software package that claims to solve all your accessibility problems: “…the only implementation step required is to display this symbol on the homepage as a clickable icon through which any visitor can download the assistive technology they require free of charge.”

Service Animals and People With Disabilities – AODA Best Practices

Author: Suzanne Cohen Share
Posted on Wednesday, June 22nd, 2011 at 09:00

In Ontario there is a regulation called the Accessibility Standard for Customer Service. One of the requirements of this regulation is that persons with
disabilities are allowed to enter your organization’s public premises with a service animal. A person should be able to remain with the animal unless otherwise excluded by law. If the animal is excluded by law, you must have another measure available to enable the person to obtain, use or benefit from your organization’s goods or services. Note, a service animal is not a pet; he or she is a working animal and must not be excluded under your no-pets policy.

AODA: Inappropriate Words Can Bite – the Customer Service Standard

Author: Suzanne Cohen Share
Posted on Wednesday, May 25th, 2011 at 09:30

The Accessibility Standard for Customer Service Regulation obligates Ontario businesses and their employees to communicate with persons with disabilities in a manner that takes into account the person’s disability. Employers must train employees to interact and communicate with people that have various types of disabilities. Training should also cover appropriate terminology.

Training Resource for Small Businesses and Organizations

Whether your organization is large or small, attracting every potential customer is essential to your business. Improving your services for customers with disabilities can help you
increase your customer base and your bottom line.


What a Screen Reader Is Not!

By Geof Collis
December 3, 2010

I recently read a couple of articles where the Author, obviously not a screen reader user, tried to explain what they are and what they do.

While I’m sure they meant well they aren’t doing those of us who have to use one on a daily basis any favours.